Systems
* Management processes are customer and time-line driven
* New Product Development Flow
* Measures of performance
We have always believed in promising
only what we can deliver
and then always aim to deliver,
on every single parameter.
only what we can deliver
and then always aim to deliver,
on every single parameter.
Management processes are customer and time-line driven
At SEP we have the depth of experience to realize that next to precision quality, strict and speedy timelines are critical to the automotive component industry.- Request for Quotation (RFQ) is responded within 7 days of receipt
- On receipt of order Advanced Product Quality Planning (APQP) is done.
- Process sheet, Machine Selection and Product FMEA (Failure Mode Effects Analysis) is mandatory
- ISIR (Initial Sample Inspection report) accompanies samples at PPAP (Production Part Approval Process) along with complete documentation
- Daily meetings to monitor previous day’s production, customer complaint, in house defect reduction, problems.
- Weekly meetings to monitor customer feedback & complaints
- Quarterly Management Review Meetings
- Customer Satisfaction
- In-house defect, rework or rejection reviews
- Tool management & tool life enhancement
- Productivity and optimization
- Bi-Annual internal system and process audit conducted by external auditor
New Product Development Flow
Standardizing our approach to any work increases our efficiency, mitigates our risk and allows us to maximize the value we can deliver to our customer.- Feasibility Study (Process & Risks)
- Costing Sheet
- Customer Feedback
- Advanced Part Quality Planning (APQP) – including Risk Analysis
- Produce Samples(Prototypes)
- Customer Feedback
- Produce Samples(Pilot Test)
- Customer Feedback
- Validate the Process and Risk Analysis
- Start large scale production
Measures of Performance
“If you can’t measure it,
you can’t manage it.” - Peter Drucker (father of management)
you can’t manage it.” - Peter Drucker (father of management)
SEP takes a multi-pronged approach to measuring our performance, intersecting the standard metrics of cost, schedule and quality, as well as customer satisfaction, employee satisfaction and improvements.
- Customer satisfaction index (delivery and quality) monitored monthly
- Cost reduction and process improvements through Kaizens (Continuous improvement)
- Improvement in quality through tracking customer & in-house PPM rejections
- Employee satisfaction score (Annually)
- Problem solving through cross functional teams.
- Attendance bonus
- Award for best suggestion
- Performance Bonus
- Continuous Improvement / Housekeeping / Recognition Awards